Terms and conditions of trade
Terms and Conditions of Trade
Arcadia Agile Learning Centre means Nicole Gorring trading as Arcadia Agile Learning Center ABN 62 688 704 596
Customer means the party engaging the services of Arcadia Agile Learning Centre
Our Prices and Fees
1. All charges & prices for services carried out by Arcadia Agile Learning Centre not subject to GST. Arcadia Agile Learning Centre reserves the right to become registered for GST and include GST in its pricing structure and invoicing without prior notice.
2. All prices quoted are in Australian Dollars.
3. All prices quoted, are for the listed and mentioned services only and are subject to change in line with third party providers, the Australian dollar and other unforeseen circumstances. There are no hidden fees charged by Arcadia Agile Learning Centre or remuneration received for its referrals to third parties.
Payment of our Invoices
4. Arcadia Agile Learning Centre requires payment for the services provided in full, upfront. If enrolling after the commencement of a program, that the payment will be pro-rated.
5. Customer can enrol on a casual basis, subject to availability.
6. Failure to make the requisite payment will result in services being placed on hold or the Customers child or children’s place in any program cancelled.
Refund Policy and Cancelation Policy
7. Arcadia Agile Learning Centre has a ‘no refund’ policy due to the individualised content of each program developed for Customers and its finite capacity. This is subject to Australian Consumer Law. If there are any issues with the packages and service you have been provided, please contact Arcadia Agile Learning Centre via email to altschoolbrisbane@outlook.com. We would like the opportunity to work with you in relation to your issues, whatever they may be.
8. In the event of extended illness certified by a medical professional, or absence with reasonable warning, the personal attendance of the child may be suspended by the Customer upon request, in writing to altschoolbrisbane@outlook.com. In these circumstances, Arcadia Agile Learning Centre attempt to reallocate the child to another program, however, Arcadia Agile Learning Centre makes no guarantees in this regard and, should there be no availability, the Customer is not entitled to a refund.
Our Services
9. Arcadia Agile Learning Centre provides flexible enrolment for families who home educate their children, to attend a drop-off co-operative up to a maximum of four (4) days per week, to children between the ages of 3 to 12 years old.
10. The primary services of Arcadia Agile Learning Centre are structured around standard ten (10) week school terms. However, this may change from time to time. Customers will be notified in advance of any changes. Arcadia Agile Learning Centre also provides similar services on weekends and holidays.
11. The Customer agrees that Arcadia Agile Learning Centre may engage agents, employees or subcontractors to provide the services from time to time. Those agents, employees or subcontractors shall be bound by these terms and conditions as though they were Arcadia Agile Learning Centre notwithstanding any legal structure to the contrary.
12. Given the nature of the services provided, the Customer is responsible for the behaviour of their child or children enrolled, including but notice limited to the Customer Code of Conduct provided herewith.
13. The Customer agrees that Arcadia Agile Learning Centre may, in the provision of the services, may have one on one contact with their child.
14. The Customer warrants their child or children is/are medically fit to undertake the programs offered by Arcadia Agile Learning Centre. The Customer further warrants that they have provided Arcadia Agile Learning Centre with all information that may affect the delivery of the service to their Child or Children, as known to them as the time of entering this agreement. Arcadia Agile Learning Centre requires disclosure on an ongoing basis, as reasonably necessary, so that they may provide a safe environment to the child or children of the Customer and other children enrolled.
15. The Customer requests the services at his or her own risk. Arcadia Agile Learning Centre will not be held liable for any losses or damages caused as a result of services purchased from Arcadia Agile Learning Centre. Arcadia Agile Learning Centre does not guarantee any results.
16. The Customer agrees that any strategies implemented by Arcadia Agile Learning Centre remain the intellectual property of Arcadia Agile Learning Centre, and may not be used outside the terms of this engagement, save for where expressly provided for.
17. Arcadia Agile Learning Centre makes no guarantee or warranties, either express or implied, outside of that required by Australian Consumer Law.
Child Safety
18. Arcadia Agile Learning Centre complies with all Australian Laws relating to Child Safety.
19. Individuals engaged by Arcadia Agile Learning Centre have satisfied requisite Working with Children Checks.
20. The premises of Arcadia Agile Learning Centre are located at Kurilpa Scout Den: Corner of Park Rd and Villa St, Yeronga. Prior to acceptance of these terms and conditions, Customers are encouraged to attend the premises to ensure they find the delivery of the services, and the child safety principles acceptable. This includes the fire evacuation polices that may be in place at the premises, and the location and use of bathroom facilities. Further, Arcadia Agile Learning Centre provide detailed photographs, and a description of the premises and the delivery of the services on its website.
21. In accepting these terms and conditions, the Customer agrees that they have considered the child safety policies of Arcadia Agile Learning Centre, and have scrutinised the premises in which the services are delivered, and consent to their child or children being subjected to the same.
Customer Code of Conduct
22. The Customer agrees to be bound by this Code of Conduct, failing compliance with, Arcadia Agile Learning Centre may immediately terminate the agreement without notice.
23. The Customer must:
i. Provide full Disclosure regarding the child’s needs and requirements;
ii. Be Patient with the Child, Arcadia Agile Learning Centre, and the Process;
iii. Communicate fully; and
iv. Comply with all laws and policies that are adopted by Arcadia Agile Learning Centre from time to time, including:
a. Child Safety Laws; and
b. Arcadia Agile Learning Centre’s Anti-Bullying Policy.
24. The Customer acknowledges that the behaviour of their child or children is subject to this Code of Conduct.
25. In the event that Arcadia Agile Learning Centre terminates the agreement with the Customer pursuant with non-compliance with the Code of Conduct, no refund is to be provided.
Privacy
26. Arcadia Agile Learning Centre takes your privacy seriously. Arcadia Agile Learning Centre will protect your personal information regarding the use of personal information as required by Australian Privacy Laws Privacy Laws. Arcadia Agile Learning Centre will not use your personal information except for the purpose of entering into and completing a transaction for their services. The Customer must ensure that before disclosing any personal information to Arcadia Agile Learning Centre that the Customer is entitled to disclose that information and without taking any further steps as required by the Australian Privacy Laws Arcadia Agile Learning Centre may use and disclose such information for the purpose of entering into any transaction under these Terms of Trade. If the Customer becomes aware of any breach or alleged breach of the Privacy Laws concerning information disclosed by Arcadia Agile Learning Centre to the Customer or any other party, or by the Customer to Arcadia Agile Learning Centre, then the Customer must notify Arcadia Agile Learning Centre immediately via email to altschoolbrisbane@outlook.com Likewise, Arcadia Agile Learning Centre will notify the Customer, and if necessary, the Office of the Australian Information Commissioner if Arcadia Agile Learning Centre becomes aware of any breach or any alleged breach of the Privacy Laws concerning information disclosed.
Security
27. Your credit card information is stored by Arcadia Agile Learning Centre for the purposes of facilitating payment of invoices for any services it provides, with your
express authority. This is an essential element to our engagement if you’d like to pay via credit card. Alternatively, Customers may pay the invoices of Arcadia Agile Learning Centre by electronic funds transfer to its nominated account.
General
28. Arcadia Agile Learning Centre reserves all rights in relation to intellectual property created and used by it on its website and in any documentation. Arcadia Agile Learning Centre has taken every measure to ensure that it has permission to use the intellectual property of others. Any misuse of copyrighted material by Customers or users of any website or publication operated by Arcadia Agile Learning Centre is strictly prohibited.
29. The Customer agrees that Arcadia Agile Learning Centre may photograph or otherwise record the experience, including photographing or recording the Customer or the customer’s child or children, which may identify the Customer or their child or children. The Customer agrees that this material may be used in marketing material by Arcadia Agile Learning Centre. This also includes any testimonials provided by Customers. The Customer may expressly opt out of this clause.
30. Terms and Conditions may be changed at any time without prior notice to its Customers. Notification will be sent to all Customers at the time of the Terms and Conditions alterations.
31. Arcadia Agile Learning Centre shall be under no liability if it should be unable to carry out any provision of this agreement for any reason beyond its control. If Arcadia Agile Learning Centre is responsible for the inability to provide any of the services, then Arcadia Agile Learning Centre undertakes to arrange a make-up class in order to satisfy its obligations. Alternatively, at the sole discretion of Arcadia Agile Learning Centre, a credit for the missed class may be offered in lieu of a make-up class.
32. The Customer understands and agrees fully to Arcadia Agile Learning Centre’s Terms and Conditions of Trade by electing to engage the services of Arcadia Agile Learning Centre.
Arcadia Agile Learning Centre means Nicole Gorring trading as Arcadia Agile Learning Center ABN 62 688 704 596
Customer means the party engaging the services of Arcadia Agile Learning Centre
Our Prices and Fees
1. All charges & prices for services carried out by Arcadia Agile Learning Centre not subject to GST. Arcadia Agile Learning Centre reserves the right to become registered for GST and include GST in its pricing structure and invoicing without prior notice.
2. All prices quoted are in Australian Dollars.
3. All prices quoted, are for the listed and mentioned services only and are subject to change in line with third party providers, the Australian dollar and other unforeseen circumstances. There are no hidden fees charged by Arcadia Agile Learning Centre or remuneration received for its referrals to third parties.
Payment of our Invoices
4. Arcadia Agile Learning Centre requires payment for the services provided in full, upfront. If enrolling after the commencement of a program, that the payment will be pro-rated.
5. Customer can enrol on a casual basis, subject to availability.
6. Failure to make the requisite payment will result in services being placed on hold or the Customers child or children’s place in any program cancelled.
Refund Policy and Cancelation Policy
7. Arcadia Agile Learning Centre has a ‘no refund’ policy due to the individualised content of each program developed for Customers and its finite capacity. This is subject to Australian Consumer Law. If there are any issues with the packages and service you have been provided, please contact Arcadia Agile Learning Centre via email to altschoolbrisbane@outlook.com. We would like the opportunity to work with you in relation to your issues, whatever they may be.
8. In the event of extended illness certified by a medical professional, or absence with reasonable warning, the personal attendance of the child may be suspended by the Customer upon request, in writing to altschoolbrisbane@outlook.com. In these circumstances, Arcadia Agile Learning Centre attempt to reallocate the child to another program, however, Arcadia Agile Learning Centre makes no guarantees in this regard and, should there be no availability, the Customer is not entitled to a refund.
Our Services
9. Arcadia Agile Learning Centre provides flexible enrolment for families who home educate their children, to attend a drop-off co-operative up to a maximum of four (4) days per week, to children between the ages of 3 to 12 years old.
10. The primary services of Arcadia Agile Learning Centre are structured around standard ten (10) week school terms. However, this may change from time to time. Customers will be notified in advance of any changes. Arcadia Agile Learning Centre also provides similar services on weekends and holidays.
11. The Customer agrees that Arcadia Agile Learning Centre may engage agents, employees or subcontractors to provide the services from time to time. Those agents, employees or subcontractors shall be bound by these terms and conditions as though they were Arcadia Agile Learning Centre notwithstanding any legal structure to the contrary.
12. Given the nature of the services provided, the Customer is responsible for the behaviour of their child or children enrolled, including but notice limited to the Customer Code of Conduct provided herewith.
13. The Customer agrees that Arcadia Agile Learning Centre may, in the provision of the services, may have one on one contact with their child.
14. The Customer warrants their child or children is/are medically fit to undertake the programs offered by Arcadia Agile Learning Centre. The Customer further warrants that they have provided Arcadia Agile Learning Centre with all information that may affect the delivery of the service to their Child or Children, as known to them as the time of entering this agreement. Arcadia Agile Learning Centre requires disclosure on an ongoing basis, as reasonably necessary, so that they may provide a safe environment to the child or children of the Customer and other children enrolled.
15. The Customer requests the services at his or her own risk. Arcadia Agile Learning Centre will not be held liable for any losses or damages caused as a result of services purchased from Arcadia Agile Learning Centre. Arcadia Agile Learning Centre does not guarantee any results.
16. The Customer agrees that any strategies implemented by Arcadia Agile Learning Centre remain the intellectual property of Arcadia Agile Learning Centre, and may not be used outside the terms of this engagement, save for where expressly provided for.
17. Arcadia Agile Learning Centre makes no guarantee or warranties, either express or implied, outside of that required by Australian Consumer Law.
Child Safety
18. Arcadia Agile Learning Centre complies with all Australian Laws relating to Child Safety.
19. Individuals engaged by Arcadia Agile Learning Centre have satisfied requisite Working with Children Checks.
20. The premises of Arcadia Agile Learning Centre are located at Kurilpa Scout Den: Corner of Park Rd and Villa St, Yeronga. Prior to acceptance of these terms and conditions, Customers are encouraged to attend the premises to ensure they find the delivery of the services, and the child safety principles acceptable. This includes the fire evacuation polices that may be in place at the premises, and the location and use of bathroom facilities. Further, Arcadia Agile Learning Centre provide detailed photographs, and a description of the premises and the delivery of the services on its website.
21. In accepting these terms and conditions, the Customer agrees that they have considered the child safety policies of Arcadia Agile Learning Centre, and have scrutinised the premises in which the services are delivered, and consent to their child or children being subjected to the same.
Customer Code of Conduct
22. The Customer agrees to be bound by this Code of Conduct, failing compliance with, Arcadia Agile Learning Centre may immediately terminate the agreement without notice.
23. The Customer must:
i. Provide full Disclosure regarding the child’s needs and requirements;
ii. Be Patient with the Child, Arcadia Agile Learning Centre, and the Process;
iii. Communicate fully; and
iv. Comply with all laws and policies that are adopted by Arcadia Agile Learning Centre from time to time, including:
a. Child Safety Laws; and
b. Arcadia Agile Learning Centre’s Anti-Bullying Policy.
24. The Customer acknowledges that the behaviour of their child or children is subject to this Code of Conduct.
25. In the event that Arcadia Agile Learning Centre terminates the agreement with the Customer pursuant with non-compliance with the Code of Conduct, no refund is to be provided.
Privacy
26. Arcadia Agile Learning Centre takes your privacy seriously. Arcadia Agile Learning Centre will protect your personal information regarding the use of personal information as required by Australian Privacy Laws Privacy Laws. Arcadia Agile Learning Centre will not use your personal information except for the purpose of entering into and completing a transaction for their services. The Customer must ensure that before disclosing any personal information to Arcadia Agile Learning Centre that the Customer is entitled to disclose that information and without taking any further steps as required by the Australian Privacy Laws Arcadia Agile Learning Centre may use and disclose such information for the purpose of entering into any transaction under these Terms of Trade. If the Customer becomes aware of any breach or alleged breach of the Privacy Laws concerning information disclosed by Arcadia Agile Learning Centre to the Customer or any other party, or by the Customer to Arcadia Agile Learning Centre, then the Customer must notify Arcadia Agile Learning Centre immediately via email to altschoolbrisbane@outlook.com Likewise, Arcadia Agile Learning Centre will notify the Customer, and if necessary, the Office of the Australian Information Commissioner if Arcadia Agile Learning Centre becomes aware of any breach or any alleged breach of the Privacy Laws concerning information disclosed.
Security
27. Your credit card information is stored by Arcadia Agile Learning Centre for the purposes of facilitating payment of invoices for any services it provides, with your
express authority. This is an essential element to our engagement if you’d like to pay via credit card. Alternatively, Customers may pay the invoices of Arcadia Agile Learning Centre by electronic funds transfer to its nominated account.
General
28. Arcadia Agile Learning Centre reserves all rights in relation to intellectual property created and used by it on its website and in any documentation. Arcadia Agile Learning Centre has taken every measure to ensure that it has permission to use the intellectual property of others. Any misuse of copyrighted material by Customers or users of any website or publication operated by Arcadia Agile Learning Centre is strictly prohibited.
29. The Customer agrees that Arcadia Agile Learning Centre may photograph or otherwise record the experience, including photographing or recording the Customer or the customer’s child or children, which may identify the Customer or their child or children. The Customer agrees that this material may be used in marketing material by Arcadia Agile Learning Centre. This also includes any testimonials provided by Customers. The Customer may expressly opt out of this clause.
30. Terms and Conditions may be changed at any time without prior notice to its Customers. Notification will be sent to all Customers at the time of the Terms and Conditions alterations.
31. Arcadia Agile Learning Centre shall be under no liability if it should be unable to carry out any provision of this agreement for any reason beyond its control. If Arcadia Agile Learning Centre is responsible for the inability to provide any of the services, then Arcadia Agile Learning Centre undertakes to arrange a make-up class in order to satisfy its obligations. Alternatively, at the sole discretion of Arcadia Agile Learning Centre, a credit for the missed class may be offered in lieu of a make-up class.
32. The Customer understands and agrees fully to Arcadia Agile Learning Centre’s Terms and Conditions of Trade by electing to engage the services of Arcadia Agile Learning Centre.